Terms & Conditions and Privacy Policy

Last Updated: July 31, 2026

Welcome to The Little Guest House (“TLGH,” “we,” “our,” or “us”).

These Terms & Conditions and Privacy Policy govern your use of our website, educational resources, and support services. By accessing our website or contacting us by phone, text, email, or online forms, you agree to these Terms and acknowledge this Privacy Policy.

1. Our Services

The Little Guest House provides educational support for individuals caring for found neonatal kittens and other vulnerable animals.

Our services include:

  • Educational information and best-practice kitten care guidance
  • Phone and SMS support
  • Educational videos and downloadable resources
  • Follow-up support throughout the kitten’s care journey
  • General recommendations based on established rescue protocols

Our services are intended to educate and support caregivers.

We do not provide veterinary diagnosis, treatment, or emergency medical services.

2. Veterinary Disclaimer

All information provided through:

  • Our website
  • Educational guides
  • Downloadable resources
  • Videos
  • Phone support
  • SMS/text messaging
  • Email
  • Contact forms

is provided for educational purposes only.

Nothing provided by The Little Guest House should be considered veterinary medical advice or a substitute for examination by a licensed veterinarian.

If you have concerns regarding a kitten’s medical condition, diagnosis, medications, or treatment, consult a licensed veterinarian immediately.

3. Emergency Situations

If a kitten or animal is experiencing a life-threatening emergency—including difficulty breathing, severe injury, uncontrolled bleeding, seizures, or loss of consciousness—seek immediate veterinary care.

The Little Guest House cannot replace emergency veterinary services.

4. SMS and Phone Communications

Consent

By providing your phone number through our website or by contacting us directly, you consent to receive communications from The Little Guest House related to your support request.

We may contact you by:

  • SMS/text message
  • Phone call
  • Email
  • Other communication methods necessary to assist with your request

Purpose of Messages

Text messages may be used to:

  • Respond to support requests
  • Provide kitten care guidance
  • Share educational resources
  • Coordinate support
  • Follow up regarding your active support request

We do not send marketing or promotional text messages without your explicit consent.

Message Frequency

Message frequency varies depending on your interactions with our team and the stage of kitten care.

Typical communication includes:

  • Freshman (0–2 weeks): Daily or twice-daily support
  • Sophomore (2–4 weeks): Every 2–3 days
  • Junior (4–8 weeks): Approximately every 3–4 days
  • Senior (8+ weeks): As needed based on milestones

Additional messages may be sent when responding to questions or providing important care updates.

Message & Data Rates

Message and data rates may apply according to your mobile carrier’s plan.

Opting Out

Reply STOP at any time to stop receiving SMS messages.

After opting out:

  • You will receive one confirmation message.
  • You will receive no further SMS messages unless you contact us again or opt back in.

Getting Help

Reply HELP at any time for assistance with your text messages or your support request.

You may also contact us directly:

Phone/Text: (239) 366-2787

Website: https://littleguesthouse.org

5. Privacy and Information We Collect

We may collect information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Information submitted through contact forms
  • Information shared during calls or text conversations
  • Information about the kitten(s) you are caring for

We may also automatically collect limited technical information such as:

  • IP address
  • Browser and device information
  • Pages visited
  • Website usage statistics

This information helps us improve our services and website.

6. How We Use Your Information

We use your information to:

  • Respond to support requests
  • Provide kitten care guidance
  • Share educational resources
  • Follow up regarding active support requests
  • Improve our website and educational materials
  • Maintain service quality and safety

We do not sell, rent, trade, or otherwise share your personal information—including your mobile phone number or SMS consent—with third parties or affiliates for marketing or promotional purposes.

7. Sharing Information

We may share information only when necessary:

  • With trusted service providers that help operate our services
  • When required by law
  • To protect the safety of animals, users, or staff

We never sell or rent personal information.

8. Cookies

We use cookies and similar technologies to improve website functionality, remember preferences, and better understand how visitors use our website.

You may disable cookies through your browser settings.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

10. Children’s Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13.

11. Third-Party Websites

Our website may link to third-party websites or resources.

We are not responsible for their content, privacy practices, or policies.

12. User Responsibilities

By using our services, you agree to:

  • Provide accurate information
  • Use our educational guidance responsibly
  • Seek veterinary care when appropriate
  • Follow applicable animal welfare laws
  • Accept responsibility for decisions made regarding animal care

13. Limitation of Liability

To the fullest extent permitted by law, The Little Guest House, Flying Dog Rescue, its employees, volunteers, directors, and partners shall not be liable for any loss, injury, illness, death, or damages arising from the use of our website, educational materials, or support services.

All care decisions remain your responsibility.

14. Intellectual Property

All website content, educational materials, graphics, videos, downloads, and other resources are the property of The Little Guest House unless otherwise noted.

They may not be reproduced or distributed without written permission.

15. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion where permitted by law
  • Opt out of communications
  • Ask questions regarding your information

16. Changes

We may update these Terms & Conditions and Privacy Policy from time to time.

The revised version will always display the updated effective date.

Continued use of our services constitutes acceptance of those changes.

17. Governing Law

These Terms are governed by the laws of the State of Wisconsin.

18. Contact Us

The Little Guest House

Phone/Text: (239) 366-2787

Website: https://littleguesthouse.org

If you have questions regarding these Terms, this Privacy Policy, or your personal information, please contact us. We will respond as promptly as reasonably possible.